|Doorstep Banking Services
|We are providing Doorstep Banking Services to pensioners at 100 centers at nominal Charges for financial and non-financial transactions.
|Grievance Redressal System and its average clearance rate.
|We have a dedicated Grievance Redressal System. Average Clearance Time :
Branch level-TAT-7 DAYS.
R.O level-TAT BEYOND 7 DAYs.
Z.O level-TAT BEYOND 14 DAYS.
C.O level-TAT BEYOND 21 DAYS.
|Average time taken to process change of branch by the pensioner if required.
|1. In our Bank-one branch to another branch-
within a day.
2.From our Bank to another Bank- within a fortnight.
|Dedicated Counter at branches for Senior Citizens
|Dedicated counter is available at our bank branches nationwide.
|Loan to pensioners
|We are offering loan facilities to pensioners at Competitive rate of interest.
|Interest on FD
|We offer additional rate of interest of 0.50% in Addition to normal rate of interest to Senior Citizen Pensioners.
|Average time taken for crediting First pension.
|We credit the pension within 30 days of receiving PPO.
|Submission of Annual Life Certificate
|Life Certificate can be submitted in DLC (Digital Life Certificate) from anywhere in Pan India basis through Jeevan Pramaan Portal or at any of our Branch. Link is jeevanpraman.gov.in.
|Provision for pension slip
|Pension slip sent on registered mail id. It can be extracted through net banking facility.