|
Central Bank of India is having wide network of the more than 4500 Branch in Pan India. Centralised Pension Processing Centre with dedicated staff working in Central Office for processing of pension. Centralised TDS calculation of pension is being done by us & Form 16 is available at Home Branch. |
||
|
a. |
Access of Services |
Mobile Banking /Net Banking/ ATM Card facilities can be availed by the pensioners. |
|
b. |
Doorstep Banking Services |
We are providing Doorstep Banking Services to pensioners at 1038 centres at nominal Charges for financial and non-financial transactions. |
|
|
Grievance Redressal System and its average clearance rate. |
Complaints related to pension can be lodged through Bank Portal/CPGRAM/INGRAM etc. We have a dedicated Grievance Redressal System. Average Clearance Time : |
|
|
|
Branch level-TAT-7 DAYS. |
|
|
|
R.O level-TAT BEYOND 7 DAYs. |
|
|
|
Z.O level-TAT BEYOND 14 DAYS. |
|
c. |
|
C.O level-TAT BEYOND 21 DAYS. |
|
|
Average time taken to process change of branch by the pensioner if required. |
1. In our Bank-one branch to another branch- within a day. |
|
d. |
|
2. From our Bank to another Bank- within a fortnight. |
|
e. |
Dedicated Counter at branches for Senior Citizens |
Dedicated counter is available at our bank branches nationwide. |
|
f. |
Loan to pensioners |
Pension loan on the basis of monthly pension is available to the pensioners. We are also offering Home Loan, Car Loan, Education Loan, Mortgage Loan etc. to the pensioners at competitive rate of interest. |
|
g. |
Interest on FD |
We offer additional rate of interest of 0.50% in Addition to normal rate of interest to Senior Citizen Pensioners. |
|
h. |
Average time taken for crediting First pension. |
We credit the pension within 30 days of receiving PPO. |
|
i. |
Submission of Annual Life Certificate |
Life Certificate/Non employment Certificate/ Non marriage Certificate can be submitted at Home Branch or any other nearest Branch in physical form. DLC (Digital Life Certificate) can also be submitted from anywhere in Pan India through Video KYC at https://vkyc.centralbank.co.in/plc and Jeevan Pramaan Portal through link https://jeevanpraman.gov.in |
|
j. |
Provision for pension slip |
Pension slip sent on registered mail id. It can be extracted through net banking facility. |