|a.||Doorstep Banking Services||We are providing Doorstep Banking Services to pensioners at 100 centers at nominal Charges for financial and non-financial transactions.|
|b.||Grievance Redressal System and its average clearance rate.||We have a dedicated Grievance Redressal System. Average Clearance Time :
Branch level-TAT-7 DAYS.
R.O level-TAT BEYOND 7 DAYs.
Z.O level-TAT BEYOND 14 DAYS.
C.O level-TAT BEYOND 21 DAYS.
|c.||Average time taken to process change of branch by the pensioner if required.||1. In our Bank-one branch to another branch-
within a day.
2.From our Bank to another Bank- within a fortnight.
|d.||Dedicated Counter at branches for Senior Citizens||Dedicated counter is available at our bank branches nationwide.|
|e.||Loan to pensioners||We are offering loan facilities to pensioners at Competitive rate of interest.|
|f.||Interest on FD||We offer additional rate of interest of 0.50% in Addition to normal rate of interest to Senior Citizen Pensioners.|
|g.||Average time taken for crediting First pension.||We credit the pension within 30 days of receiving PPO.|
|h.||Submission of Annual Life Certificate||Life Certificate can be submitted in DLC (Digital Life Certificate) from anywhere in Pan India basis through Jeevan Pramaan Portal or at any of our Branch. Link is jeevanpraman.gov.in.|
|i.||Provision for pension slip||Pension slip sent on registered mail id. It can be extracted through net banking facility.|