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Customer Care

An approved BC/DR policy is in place . In case any branch is unable to function due to any calamity or disaster , its customers can continue their transactions through any other branch.

Call Center Toll Free No. ( 24 Hours )

Call Center                                  1800 22 1911/1800 202 1911 Customer related Services
Tolled number 02241903900  
Toll Free Number- 1800 203 1911 Exclusively for Pensioner
For Complaints/Grievances Whatsapp Number 63-64-861-866
For Cyber Fraud Complaint Toll Free Number-1930   

 PMJDY grievance redressal Email ID : National Toll Free Number 1 : 1800 110 001 National Toll Free Number 2 : 1800 180 1111 MSME Care Centers » Click Here To Download addresses of MSME Care Centers for quick redressal of grievances of MSME Entrepreneurs. ATM Help Desk FAX - 022 22630104

Type of assistance Contact Number Mail ids for communication
Card Hotlisting  /
Card not working
1800 22 1911
Card not working for online registration / transaction. STD Code - 022 49197320
For failed transaction in ATM/POS/Online & Account debited requiring reversal STD Code - 022 49197313 /15
Departmental telephonic contacts during Office hours only .
Otherwise, you may please contact at general  24x7  toll free no. 1800 22 1911
For Debit Card HOTLISING by sending SMS from registered mobile:
Now you can block your lost card by sending SMS to phone no.91+9967533228 as follows:
1. LOST                                      : For blocking all cards linked to mobile
2. LOST <space> card no.        :For blocking specific card no.
3. LOST<space>Account no. :For blocking card in specific account
Click Here to download Template/ Form for lodging complaints related to ATM transaction.

Internet Banking

  Email Address Phone Number
For technical issues 1800 22 1911
For Reversal/failed transactions Bharat Bill Pay Transactions
Other Merchant Transactions
IMPS Transactions

Mobile Banking

  Email Address Phone Number
For technical issues 1800 22 1911
For Reversal/failed transactions Bharat Bill Pay Transactions
Other Merchant Transactions
IMPS Transactions

UPI and BHIM app help

  Phone No. Email address
For technical issues 1800 22 1911
For Reversal/failed transactions 022-61648613

NEFT Handling Team

Name Designation Contact No.
Arun Sharma Sr Manager,
Incharge Neft Cell
022-22637966, 022-22637967
Sunit Srivastava Asst. Manager 022-22637966, 022-22637967


AHMEDABAD KAMLESH GUPTA SM 7971786017 079-71786011 operahmzo@
BHOPAL VIJAY BANKA SM 7554924755 0755-2576028 operbhopzo@
CHANDIGARH GIRIRAJ P MEENA CM 9988883823 0172-2702996 operchanzo@
CHENNAI VISHAL MITTAL CM 7988050660 044-28883110 operchenzo@
DELHI ANSHU KUMAR SM 9973701825                  011-42827852 operdelhzo@


CM 6292191378 033-22301270 operkolzo@
LUCKNOW VINOD JOSHI CM 7339402506 0522-2611304 operluckzo@
MMZO KISHALAY KUME SM 9334297647 022-40345855 opermmzo@
PATNA TARKESWAR KUMAR SINGH SM 7360065150 0612-2226607 operpatnzo@
PUNE AKSHI DEKA ASST MANAGER 2026131611 020-2226607 operpunzo@
CO CHIEF MANAGER CM   022-22703216/17 cmcppc@
CO ASST.General Manager AGM   022-22623450 agmcppc@

Public Complaints

The Complaint, if any with the Bank, may be taken up with the following officer :
Name Shri Phool Singh AGM OPR CO
Designation Asst.General Manager (Customer Service and Complaints)
Address Central Bank of India,
Operations Department,
Central Bank Building, 2nd floor
M.G. Road, Hutatma Chowk,
Fort, Mumbai 400 023
Telephone 022- 61648786
Facility of On -Line Complaint Customer will get Unique Identification Number (UIN) while lodging on- line complaints using the option given below. This UIN will help the complainant in tracking the latest position of complaint in future. Alternatively  Customer may  mail their complaint on  email
customer service No.

1- 022 61648708 CM
2- 022 22643056 SM


  1. Click here for other Complaints.
  2. Click here for Pension related Complaints
  3. To lodge Complaint with Banking Ombudsman:
        1) Website:
        2) Physical address of CRPC, Chandigarh as below:
             Reserve Bank of  India, 4th Floor, Sector 17, Chandigarh - 160017
         3) RBI Contact Centre - 14448 (from any number)
  4. Click here to download the list of contact details of Nodal Officers to Customer Service and Grievance Redressal at Regional Office.
  5. PMJDY grievance redressal Email ID : central