Customer Care

CUSTOMER CARE

An approved BC/DR policy is in place. In case any branch is unable to function due to any calamity or disaster, its customers can continue their transactions through any other branch

INTEGRATED CUSTOMER CARE CALL CENTER (AVAILABLE 24 * 7)

Customer can lodge complaints and service requests related to Failed Transaction in ATM/POS/ UPI / IMPS & Online & Account debited requiring reversal through: https://icc.centralbank.co.in/cucms_cboi/docket/srbooking/srbooking/

 

Integrated Customer Call Center

1800 3030

Toll Free  Available 24*7

 Integrated Customer Call Center (For Pensioner)

 1800 203 1911

 Toll Free  Available 24*7

 For Complaints/Grievances

 6364861866

 What’s app Number

National Toll Free Number

 1930

 For  Cyber Fraud Complaint Helpline

National Toll Free Number

1800 110  001

 For Pradhan Mantri Jan Dhan Yojna

National Toll Free Number

1800 180 1111

PMJDY grievance redressal Email ID:    cmfi2[at]centralbank[dot]co[dot]in

PMJJBY/PMSBY grievance redressal Email ID: cmfi[at]centralbank[dot]co[dot]in

MSME Care Centers » Click Here To Download addresses of MSME Care Centers for quick redressal of grievances of MSME Entrepreneurs. 

DIGITAL HELP DESK

Type of Assistance

Email Address

Number

Card Hot listing  / Card not working

customercare[at]cboi[dot]in

1800 30 30

 

 

Card not working for online registration / transaction

debitcard[at]centralbank[dot]co[dot]in

cmcards[at]centralbank[dot]co[dot]in

For failed transaction in ATM/POS/

Online & Account debited requiring reversal

smatmreversal[at]centralbank[dot]co[dot]in

atmbo[at]centralbank[dot]co[dot]in

For Debit Card HOTLISING by sending SMS from registered mobile:

Now you can block your lost card by sending SMS to phone no. +91 9967533228 as follows:

1. LOST                                            

2. LOST <space> card no.       

3. LOST<space>Account no.

: For blocking all cards linked to mobile

: For blocking specific card no[dot]
: For blocking card in specific account

Click Here to download Template/ Form for lodging complaints related to ATM transaction.

 INTERNET BANKING

Email Address

Contact No

For technical issues

cbsnethelp[at]centralbank[dot]co[dot]in

1800 30 30

For Reversal/ failed transactions

Bharat Bill Pay Transactions

mgrtbk_mobile[at]centralbank[dot]co[dot]in

Other Merchant Transactions

bmvb4982[at]centralbank[dot]co[dot]in

IMPS Transactions

Smtbk2[at]centralbank[dot]co[dot]in

 MOBILE BANKING

Email Address

Contact No

For technical issues

mobilesupport[at]centralbank[dot]co[dot]in

1800 30 30

For Reversal/ Failed Transactions

Bharat Bill Pay Transactions

mgrtbk_mobile[at]centralbank[dot]co[dot]in

Other Merchant Transactions

bmvb4982[at]centralbank[dot]co[dot]in

IMPS Transactions

Smtbk2[at]centralbank[dot]co[dot]in

 UPI AND BHIM APP HELP

Email Address

Contact No

For technical issues

upisupport[at]centralbank[dot]co[dot]in

1800 30 30

For Reversal/failed transactions

smtbk2[at]centralbank[dot]co[dot]in

NEFT / RTGS HANDLING TEAM

Email Address

Contact No

RTGS CELL

rtgscpp[at]centralbank[dot]co[dot]in

  
           

PUBLIC COMPLAINTS:

The Complaint, if any with the Bank, may be taken up with the following officer :

Name

Shri Zimbresh K. Sharma,

Designation

Asst. General Manager, Customer Care Department _ Complaints

Address

Customer Care Department,
Central Bank Building, 2nd floor
MG, Hutatma Chowk, Fort, Mumbai 400 023

Telephone

022- 61648787

Facility of On -Line Complaint

Customer can lodge Complaints at https://icc.centralbank.co.in/cucms_cboi/docket/srbooking/srbooking/

& will get Unique Identification Number (UIN) while lodging on- line complaints. This UIN will help the complainant in tracking the latest position of complaint in future. 

Alternatively  Customer may  mail their complaint on  email ID: customercare[at]centralbank[dot]co[dot]in

Customer Service No

022- 61648708

 For Office Hours Only

 

ZONE / REGION WISE LIST OF NODAL OFFICERS- CUSTOMER CARE: Click Here

LIST OF NODAL OFFICERS FOR CUSTOMER CARE AT ZONAL OFFICES
ZONE NAME DESIGNATION MOBILE NUMBER MAIL ID
AHMEDABAD MR. DHARMENDRA KUMAR AGM 9619083234 agmoperahmzo@centralbank.co.in
BHOPAL MR. SACHIN GUPTA CM 9566204878 operbhoprzo@centralbank.co.in
CHANDIGARH MR. ASHOK PUNIA AGM 9718964469 operchanzo@centralbank.co.in
CHENNAI MR. SAUBHAGYA RANJAN CO 9867835775 operchenzo@centralbank.co.in
DELHI MR ANIL KUMAR AGM 9927178262 agmrecovery@centralbankofindia.co.in
GUWAHATI MR. KUMAR PRASUN CM 8811034303 cmoprguwazo@centralbank.co.in
HYDERABAD MR KANAK RAJU AGM 7045455918 operhydezo@centralbank.co.in
KOLKATA MR. ASHOK KUMAR SINGH CM 6292191378 operkolkzo@centralbank.co.in
LUCKNOW MR. MANISH OJA CM 6307995951 agmoperluckzo@centralbank.co.in
MMZO MR. SUNIL KUMAR CM 8053995858 opermmzo@centralbank.co.in
PATNA MR. SABNISH KUMAR SINGH   9264292009 cmoperpatnzo@centralbank.co.in
PUNE MR. NAYAN KUMAR SINHA AGM 9607046667 agmpunezo1@centralbank.co.in
RAIPUR VIDYA NAND CHOUDHARY CM 9955544717 ccdraipzo@centralbank.co.in

 

 

LIST OF NODAL OFFICERS FOR CUSTOMER CARE AT REGIONAL OFFICES
ZONE REGION NAME DESIGNATION MOBILE MAIL ID
AHMEDABAD AHMEDABAD VISHNU SHARMA CM 8103522858 operahmero@centralbank.co.in
AHMEDABAD BARODA RAKESH JAIN CM 9425671271 cm1baroro@centralbank.co.in
AHMEDABAD GANDHINAGAR SUMENDRA KUMAR CM 7486021573 cm2ganaro@centralbank.co.in
AHMEDABAD JAMNAGAR ANKUSH DROLIA CM 9099008588 cmoperjamnro@centralbank.co.in
AHMEDABAD RAJKOT S S RAWAT CM 7906053265 operrajkro@centralbank.co.in
AHMEDABAD SURAT MITHLESH KUMAR CM 9953887234 cmsuraro@centralbank.co.in
BHOPAL BHOPAL DARSHAN KUMAR DHINGRA CM 7837335731 drmbhopro@centralbank.co.in
BHOPAL CHHINDWARA SANJAY KUMAR CM 8226003800 cmoperchhiro@centralbank.co.in
BHOPAL GWALIOR SUSHIL VERMA CM 7354888663 opergwalro@centralbank.co.in
BHOPAL HOSHANGABAD AJIT JHA CM 6204741979 operhoshro@centralbank.co.in
BHOPAL INDORE KAMLESH DIWAKAR CM 9522273401 operindoro@central bank.co.in
BHOPAL JABALPUR ANIL NAIK CM 8226014333 cmoperjabaro@centralbank.co.in
BHOPAL RATLAM NAVIN KUMAR SHARMA CM 9920531470 drmratlro@centralbank.co.in
BHOPAL SAGAR KAMAL KUMAR CM 9522285811 opersagaro@centralbank.co.in
BHOPAL SHAHDOL PREM CHANDAN CM 7903823371 opershahro@centralbank.co.in
CHANDIGARH AMRITSAR SATISH KUMAR CM 9893460550 drmamriro@centralbank.co.in
CHANDIGARH CHANDIGARH RAMA CHABBRA CM 9988883823 operchanro@centralbank.co.in
CHANDIGARH JALANDHAR CHINTA GOPALKRISHNAN CM 9849828194 operjalaro@centralbank.co.in
CHANDIGARH KARNAL MANOJ KUMAR PATI CM 9992904449 operkarnro@centralbank.co.in
CHANDIGARH LUDHIANA SANDIP WADHWA CM 9982768600 operludhro@centralbank.co.in
CHANDIGARH ROHTAK RAMESH KATARIA CM 8901508220 operrohtro@centralbank.co.in
CHANDIGARH SHIMLA PRADEEP SINGH CM 9913296996 opershimro@centralbank.co.in
CHENNAI CHENNAI B V SRINIVASA RAO CM 8885679231 operchenro@centralbank.co.in
CHENNAI COIMBATORE GOPALRAM  MEGHWAL CM 9983685884 cm1coimro@centralbank.co.in
CHENNAI KOCHI RAJESH M CM 7506111590 opercochro@centralbank.co.in
CHENNAI MADURAI DIRENDRA KUMAR CM 9004591831 cmopermaduro@centralbank.co.in
CHENNAI THIRUVANTHAPURAM DEEPAK KUMAR MEHTA CM 7509632434 operthirro@centralbank.co.in
CHENNAI TRICHY ASHWANI PANKAJ CM 9110126423 cm1tircro@centralbank.co.in
DELHI DEHRADUN MS. INDU MISHRA  CM 9956160348 armdehrro@centralbank.co.in
DELHI DELHI CENTRAL VINOD BANSAL CM 9811539397 cmdelcro@centralbank.co.in
DELHI DELHI-A SHIPRA KAYA CM 9431811418 cmoperdelaro@centralbank.co.in
DELHI DELHI-B RAKESH SHARMA CM 9958484409 operdelbro@centralbank.co.in
DELHI JAIPUR NEERAJ MITTAL CM 8158805571 cmoperjaipro@centralbank.co.in
DELHI JODHPUR MRS. RANU TIWARI CM 7717343833 cmjodhro@centralbank.co.in
DELHI KOTA RAHUL KUMAR CM 7627084686 operkotaro@centralbank.co.in
GUWAHATI BARPETA AMRENDRA YADAV CM 9004421373 drmbarpetaro@centralbank.co.in
GUWAHATI GUWAHATI SHRI NITESH KUMAR CM 7587190751 cm4guwaro@centralbank.co.in
GUWAHATI UPPER ASSAM SUSHANTA KUMAR GHOSH CM 7908913092 cmupparo@centralbank.co.in
HYDERABAD BANGALORE NAGARAJ HASYAGAR CM 9538893712 cmoperbangro@centralbank.co.in
HYDERABAD GUNTUR P K PRASAD CM 9441829763 cm3guntro@centralbank.co.in
HYDERABAD HUBLI MR MUDIT CM 8800756404 cm3hublro@centralban.co.in
HYDERABAD HYDERABAD MRS UMA JANAKI CM 9490744129 operhydero@centralbank.co.in
HYDERABAD VIJAYAWADA MR VIKRANTH CM 6304906605 cmvijaro@centralbank.co.in
HYDERABAD VISAKHAPATNAM C H KISHORE CM 9573577735 cm1visaro@centralbank.co.in
HYDERABAD WARANGAL MR ABDUL KHADER SHEIK CM 8999166136 cm2wararo@centralbank/co.in
KOLKATA BANKURA PRASHANT KUMAR CM 7202932829 cmbankro@centralbank.co.in
KOLKATA COOCH BEHAR TANUSHREE SINGHLA SM 7002379670 opercoocro@centralbank.co.in
KOLKATA DURGAPUR CHANDAN KUMAR CM 8695624205 cmdurgro@centralbank.co.in
KOLKATA JALPAIGURI ROHIT PANNA CM 9903675694 operjalpro@centralbank.co.in
KOLKATA KOLKATA (N) ANJAN ROY CM 9432545495 operkolknro@centralbank.co.in
KOLKATA KOLKATA (S) RANJAN PRASAD SINHA CM 9830070206 cm1kolksro@centralbank.co.in
KOLKATA SILIGURI DEBJIT SARKAR0 CM 8240432726 drmsiliro@centralbank.co.in
LUCKNOW AGRA SHRUTI AGRAWAL CM 9336485295 operagraro@centralbank.co.in
LUCKNOW AYODHYA ALOK RANJAN SRIVASTAV CM 8303714303 operayodro@centralbank.co.in
LUCKNOW BAREILLY SAPAN GOEL CM 8303716059 operbarero@centralbank.co.in
LUCKNOW DEORIA MOHD RAFIQUE CM 9450489395 Operdeorro@centralbank.co.in
LUCKNOW ETAWAH UMA SHANKAR CM 8303714101 cmoperetawro@centralbank.co.in
LUCKNOW GORAKHPUR ROHIT NIGAM CM 9336464095 opergoraro@centralbank.co.in
LUCKNOW JHANSI ANIL KUMAR CM 8303716070 cm1jhanro@centralbank.co.in
LUCKNOW KANPUR SUSHIL KUMAR CM 8795818605 operkanpro@centralbank.co.in
LUCKNOW LUCKNOW ARUN KUMAR CM 8303713747 cmpersluckro@centralbank.co.in
LUCKNOW MEERUT VININ GARG CM 9166622588 drmmeerrro@centralbank.co.in
LUCKNOW VARANASI SANJAY SINHA CM 8957406891 cmvararo@centralbank.co.in
MMZO MRO KUMARI RITURAJ CM 9833723363 cmoprmro@centralbank.co.in
MMZO MSRO RAJEEV KUMAR CM 9430238015 cmrecoverymsro@centralbank.co.in
MMZO PANAJI SUNIL NAYAK CM 9423883499 cmpana@centralbank.co.in
MMZO THANE LATA GANESH CM 8655783861 cmthanro@centralbank.co.in
PATNA DARBHANGA RAJEEV KUMAR CM 9967639842 cmopergdarbro@centralbank.co.in
PATNA DHANBAD  Y D MISHRA CM 8010740576 cm2dhanro@centralbank.co.in
PATNA GAYA ABHISHEK KUMAR SINHA CM 8197401733 cmopergaya@centralbank.co.in
PATNA KATHIAR KARNAIL SINGH CM 9264291810 cm1katiro@centralbank.co.in
PATNA MOTIHARI R K PANDEY CM 9264292122 cmopermotiro@centralbank.co.in
PATNA MUZAFFARPUR D P SINHA CM 7002479155 cm1muzro@centralbank.co.in
PATNA PATNA SANJAY KUMAR SHARMA CM 9955705399 cm2patnro@centralbank.co.in
PATNA PURNEA SHAHID AKHTAR CM 8789108223 cm2purnro@centralbank.co.in
PATNA RANCHI PRASHAT DESHPANDE AGM 9422654648 drmrancro@centralbank.co.in
PATNA SIWAN MANAS KERTHIKYE CM 9264292099 oprsiwaro@centralbank.co.in
PUNE AHMEDNAGAR VIRENDRA TIWARI CM 7310179092 cmopernagaro@centralbank.co.in
PUNE AKOLA ANURAG NIGAM CM 9935524395 drmakol@centralbank.co.in
PUNE AMARAVATI SUNIL DOHARE CM 9424431651 cm1amraro@centralbank.co.in
PUNE AURANGABAD CHANDAN KUMAR CM 8554990418 operauraro@centralbank.co.in
PUNE JALGAON ABHISHEK NANDESHWAR CM 9960352577 cmoperjalgro@centralbank.co.in
PUNE NAGPUR MD ARIF KHAN CM 7262079444 cmnagpro@centralbabk.co.in
PUNE NASIK A K PANDEY CM 7798986454 armnasiro@centralbank.co.in
PUNE PUNE UDAY SHANKAR AGM 8544322697 drmpunero@centralbank.co.in
PUNE SOLAPUR P N CHOWDHARY CM 9934209899 drmsolaro@centralbank.co.in
RAIPUR AMBIKAPUR NEERAJ GOSWAMI CM 9616366260 cmambiro@centralbank.co.in
RAIPUR BHUBANESHWAR MIHIRA KANT TRIPATHI CM 7381000131 operbhubro@centralbank.co.in
RAIPUR RAIPUR SHASHIBHUSHAN SHARMA CM 8340101331 operraipro@centralbank.co.in
RAIPUR SAMBALPUR RANJAN KUMAR CM 6370060729 opersambro@centralbanl.co.in

 
  1. To lodge Complaint with Banking Ombudsman:
        1) Website:https://cms[dot]rbi[dot]org[dot]in
        2) Physical address of CRPC, Chandigarh as below:
             Reserve Bank of  India, 4th Floor, Sector 17, Chandigarh - 160017
         3) RBI Contact Centre - 14448 (from any number)
  2. PMJDY grievance redressal Email ID : pmjdy[dot]grievances[at]nic[dot]in