An approved BC/DR policy is in place . In case any branch is unable to function due to any calamity or disaster , its customers can continue their transactions through any other branch
Call Center Toll Free No ( 24 Hours )
Call Center |
1800 3030 |
Customer related Services |
Tolled number |
02241903900 |
Toll Free Number- |
1800 203 1911 |
Exclusively for Pensioner |
For Complaints/Grievances |
Whatsapp Number |
63-64-861-866 |
For Cyber Fraud Complaint |
Toll Free Number-1930 |
PMJDY grievance redressal Email ID : cmoper[at]centralbank[dot]co[dot]in National Toll Free Number 1 : 1800 110 001 National Toll Free Number 2 : 1800 180 1111 MSME Care Centers » Click Here To Download addresses of MSME Care Centers for quick redressal of grievances of MSME Entrepreneurs. ATM Help Desk FAX - 022 22630104
Type of assistance |
Contact Number |
Mail ids for communication |
Card Hotlisting / |
1800 30 30 |
|
Card not working for online registration / transaction[dot] |
STD Code - 022 49197320 |
debitcard[at]centralbank[dot]co[dot]in |
For failed transaction in ATM/POS/Online & Account debited requiring reversal |
STD Code - 022 49197313 /15 |
smatmreversal[at]centralbank[dot]co[dot]in |
Departmental telephonic contacts during Office hours only. |
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For Debit Card HOTLISING by sending SMS from registered mobile: |
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Now you can block your lost card by sending SMS to phone no. 91+9967533228 as follows: |
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Click Here to download Template/ Form for lodging complaints related to ATM transaction. |
Internet Banking
Email Address |
Phone Number |
||
For technical issues |
cbsnethelp[at]centralbank[dot]co[dot]in |
1800 30 30 |
|
For Reversal/failed transactions |
Bharat Bill Pay Transactions |
mgrtbk_mobile[at]centralbank[dot]co[dot]in |
|
Other Merchant Transactions |
bmvb4982[at]centralbank[dot]co[dot]in |
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IMPS Transactions |
Smtbk2[at]centralbank[dot]co[dot]in |
Mobile Banking
Email Address |
Phone Number |
||
For technical issues |
mobilesupport[at]centralbank[dot]co[dot]in |
1800 30 30 |
|
For Reversal/failed transactions |
Bharat Bill Pay Transactions |
mgrtbk_mobile[at]centralbank[dot]co[dot]in |
|
Other Merchant Transactions |
bmvb4982[at]centralbank[dot]co[dot]in |
||
IMPS Transactions |
Smtbk2[at]centralbank[dot]co[dot]in |
UPI and BHIM app help
Phone No[dot] |
Email address |
|
For technical issues |
1800 30 30 |
upisupport[at]centralbank[dot]co[dot]in |
For Reversal/failed transactions |
022-61648613 |
smtbk2[at]centralbank[dot]co[dot]in |
NEFT Handling Team
Name |
Designation |
Contact No[dot] |
Arun Sharma |
Sr Manager, |
022-22637966, 022-22637967 |
Sunit Srivastava |
Asst. Manager |
022-22637966, 022-22637967 |
ZONE WISE LIST OF NODAL OFFICERS- PENSION
ZONE |
NODAL OFFICER |
DESIGNATION |
MOBILE NO |
Phone No |
E-MAIL ID |
AHMEDABAD |
KAMLESH GUPTA |
SM |
7971786017 |
079-71786011 |
operahmzo[at] |
BHOPAL |
VIJAY BANKA |
SM |
7554924755 |
0755-2576028 |
operbhopzo[at] |
CHANDIGARH |
GIRIRAJ P MEENA |
CM |
9988883823 |
0172-2702996 |
operchanzo[at] |
CHENNAI |
VISHAL MITTAL |
CM |
7988050660 |
044-28883110 |
operchenzo[at] |
DELHI |
ANSHU KUMAR |
SM |
9973701825 |
011-42827852 |
operdelhzo[at] |
KOLKATA |
A[dot] K[dot] SINGH |
CM |
6292191378 |
033-22301270 |
operkolzo[at] |
LUCKNOW |
VINOD JOSHI |
CM |
7339402506 |
0522-2611304 |
operluckzo[at] |
MMZO |
KISHALAY KUME |
SM |
9334297647 |
022-40345855 |
opermmzo[at] |
PATNA |
TARKESWAR KUMAR SINGH |
SM |
7360065150 |
0612-2226607 |
operpatnzo[at] |
PUNE |
AKSHI DEKA |
ASST MANAGER |
2026131611 |
020-2226607 |
operpunzo[at] |
CENTRAL OFFICE NODAL OFFICERS |
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CO |
CHIEF MANAGER |
CM |
022-22703216/17 |
cmcppc[at] |
|
CO |
ASST[dot]General Manager |
AGM |
022-22623450 |
agmcppc[at] |
Public Complaints
The Complaint, if any with the Bank, may be taken up with the following officer : |
|
Name |
Shri Phool Singh, AGM- Customer Care Department |
Designation |
Asst. General Manager (Customer Service and Complaints) |
Address |
Central Bank of India, |
Telephone |
022- 61648786 |
Fax |
|
Facility of On -Line Complaint |
Customer will get Unique Identification Number (UIN) while lodging on- line complaints using the option given below. This UIN will help the complainant in tracking the latest position of complaint in future. Alternatively Customer may mail their complaint on email ID:pmjdy[dot]grievances[at]nic[dot]in |
customer service No[dot] |
1- 022 61648708 CM |
- Click here for other Complaints.
- Click here for Pension related Complaints
- To lodge Complaint with Banking Ombudsman:
1) Website:https://cms[dot]rbi[dot]org[dot]in
2) Physical address of CRPC, Chandigarh as below:
Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017
3) RBI Contact Centre - 14448 (from any number) - Click here to download the list of contact details of Nodal Officers to Customer Service and Grievance Redressal at Regional Office.
- PMJDY grievance redressal Email ID : pmjdy[dot]grievances[at]nic[dot]in