Customer Care | Central Bank of India

CUSTOMER CARE

An approved BC/DR policy is in place. In case any branch is unable to function due to any calamity or disaster, its customers can continue their transactions through any other branch

INTEGRATED CUSTOMER CARE CALL CENTER (AVAILABLE 24 * 7)

Customer can lodge complaints and service requests related to Failed Transaction in ATM/POS/ UPI / IMPS & Online & Account debited requiring reversal through: https://icc.centralbank.co.in/cucms_cboi/docket/srbooking/srbooking/

Integrated Customer Call Center	1800 3030	Toll Free Available 24*7
Integrated Customer Call Center (For Pensioner)	1800 203 1911	Toll Free Available 24*7
For Complaints/Grievances	6364861866	What’s app Number
National Toll Free Number	1930	For Cyber Fraud Complaint Helpline
National Toll Free Number	1800 110 001	For Pradhan Mantri Jan Dhan Yojna
National Toll Free Number	1800 180 1111	For Pradhan Mantri Jan Dhan Yojna

PMJDY grievance redressal Email ID: cmfi2[at]centralbank[dot]co[dot]in

PMJJBY/PMSBY grievance redressal Email ID: cmfi[at]centralbank[dot]co[dot]in

MSME Care Centers » Click Here To Download addresses of MSME Care Centers for quick redressal of grievances of MSME Entrepreneurs.

DIGITAL HELP DESK

Type of Assistance			Email Address		Number
Card Hot listing / Card not working			customercare[at]cboi[dot]in		1800 30 30
Card not working for online registration / transaction			debitcard[at]centralbank[dot]co[dot]in
			cmcards[at]centralbank[dot]co[dot]in
For failed transaction in ATM/POS/ Online & Account debited requiring reversal			smatmreversal[at]centralbank[dot]co[dot]in
			atmbo[at]centralbank[dot]co[dot]in
For Debit Card HOTLISING by sending SMS from registered mobile:
Now you can block your lost card by sending SMS to phone no. +91 9967533228 as follows:
1. LOST 2. LOST <space> card no. 3. LOST<space>Account no.		: For blocking all cards linked to mobile : For blocking specific card no[dot] : For blocking card in specific account
Click Here to download Template/ Form for lodging complaints related to ATM transaction.
INTERNET BANKING		Email Address		Contact No
For technical issues		cbsnethelp[at]centralbank[dot]co[dot]in		1800 30 30
For Reversal/ failed transactions	Bharat Bill Pay Transactions	mgrtbk_mobile[at]centralbank[dot]co[dot]in
	Other Merchant Transactions	bmvb4982[at]centralbank[dot]co[dot]in
	IMPS Transactions	Smtbk2[at]centralbank[dot]co[dot]in
MOBILE BANKING		Email Address		Contact No
For technical issues		mobilesupport[at]centralbank[dot]co[dot]in		1800 30 30
For Reversal/ Failed Transactions	Bharat Bill Pay Transactions	mgrtbk_mobile[at]centralbank[dot]co[dot]in
	Other Merchant Transactions	bmvb4982[at]centralbank[dot]co[dot]in
	IMPS Transactions	Smtbk2[at]centralbank[dot]co[dot]in
UPI AND BHIM APP HELP		Email Address		Contact No
For technical issues		upisupport[at]centralbank[dot]co[dot]in		1800 30 30
For Reversal/failed transactions		smtbk2[at]centralbank[dot]co[dot]in
NEFT / RTGS HANDLING TEAM		Email Address		Contact No
RTGS CELL		rtgscpp[at]centralbank[dot]co[dot]in

PUBLIC COMPLAINTS:

The Complaint, if any with the Bank, may be taken up with the following officer :
Name	Shri Phool Singh, AGM- Customer Care & Resources Department,
Designation	Asst. General Manager (Customer Service and Complaints)
Address	Customer Care & Resources Department, Central Bank Building, 2nd floor MG, Hutatma Chowk, Fort, Mumbai 400 023
Telephone	022- 61648787
Facility of On -Line Complaint	Customer can lodge Complaints at https://icc.centralbank.co.in/cucms_cboi/docket/srbooking/srbooking/ & will get Unique Identification Number (UIN) while lodging on- line complaints. This UIN will help the complainant in tracking the latest position of complaint in future. Alternatively Customer may mail their complaint on email ID: customercare[at]centralbank[dot]co[dot]in
Customer Service No	022- 61648708	For Office Hours Only

ZONE / REGION WISE LIST OF NODAL OFFICERS- CUSTOMER CARE: Click Here

LIST OF NODAL OFFICERS FOR CUSTOMER CARE AT ZONAL OFFICES
ZONE	NAME	DESIGNATION	MOBILE NUMBER	MAIL ID
AHMEDABAD	MR. DHARMENDRA KUMAR	AGM	9619083234	agmoperahmzo@centralbank.co.in
BHOPAL	MR. SACHIN GUPTA	CM	9566204878	operbhoprzo@centralbank.co.in
CHANDIGARH	MR. ASIT KISHORE	CM	8392828585	operchanzo@centralbank.co.in
CHENNAI	MR. SAUBHAGYA RANJAN	CO	9867835775	operchenzo@centralbank.co.in
DELHI	MS. MANISHA KAUSHIK	AGM	8287516342	agmdelzo@centralbank.co.in
GUWAHATI	MR. KUMAR PRASUN	CM	8811034303	cmoprguwazo@centralbank.co.in
HYDERABAD	MR. S RAJU	CM	6303929012	operhydezo@centralbank.co.in
KOLKATA	MR. ASHOK KUMAR SINGH	CM	6292191378	operkolkzo@centralbank.co.in
LUCKNOW	MR. MANISH OZA	CM	6307995951	agmoperluckzo@centralbank.co.in
MMZO	MR. SUNIL KUMAR	CM	8053995858	opermmzo@centralbank.co.in
PATNA	MR. SABNISH KUMAR SINGH		9264292009	cmoperpatnzo@centralbank.co.in
PUNE	MR. SUNIL PANDEY	AGM	9164142812	agmauditpunezo@centralbank.co.in
RAIPUR	VIDYA NAND CHOUDHARY	CM	9955544717	ccdraipzo@centralbank.co.in

LIST OF NODAL OFFICERS FOR CUSTOMER CARE AT REGIONAL OFFICES
ZONE	REGION	NAME	DESIGNATION	MOBILE	MAIL ID
AHMEDABAD	AHMEDABAD	VISHNU SHARMA	CM	8103522858	operahmero@centralbank.co.in
AHMEDABAD	BARODA	RAKESH JAIN	CM	9425671271	cm1baroro@centralbank.co.in
AHMEDABAD	GANDHINAGAR	SUMENDRA KUMAR	CM	7486021573	cm2ganaro@centralbank.co.in
AHMEDABAD	JAMNAGAR	ANKUSH DROLIA	CM	9099008588	cmoperjamnro@centralbank.co.in
AHMEDABAD	RAJKOT	S S RAWAT	CM	7906053265	operrajkro@centralbank.co.in
AHMEDABAD	SURAT	MITHLESH KUMAR	CM	9953887234	cmsuraro@centralbank.co.in
BHOPAL	BHOPAL	DARSHAN KUMAR DHINGRA	CM	7837335731	drmbhopro@centralbank.co.in
BHOPAL	CHHINDWARA	SANJAY KUMAR	CM	8226003800	cmoperchhiro@centralbank.co.in
BHOPAL	GWALIOR	SUSHIL VERMA	CM	7354888663	opergwalro@centralbank.co.in
BHOPAL	HOSHANGABAD	AJIT JHA	CM	6204741979	operhoshro@centralbank.co.in
BHOPAL	INDORE	KAMLESH DIWAKAR	CM	9522273401	operindoro@central bank.co.in
BHOPAL	JABALPUR	ANIL NAIK	CM	8226014333	cmoperjabaro@centralbank.co.in
BHOPAL	RATLAM	NAVIN KUMAR SHARMA	CM	9920531470	drmratlro@centralbank.co.in
BHOPAL	SAGAR	KAMAL KUMAR	CM	9522285811	opersagaro@centralbank.co.in
BHOPAL	SHAHDOL	PREM CHANDAN	CM	7903823371	opershahro@centralbank.co.in
CHANDIGARH	AMRITSAR	SATISH KUMAR	CM	9893460550	drmamriro@centralbank.co.in
CHANDIGARH	CHANDIGARH	JAGDISH PARIHAR	CM	9888802538	operchanro@centralbank.co.in
CHANDIGARH	JALANDHAR	ATIV VASUDEO	CM	9769385320	operjalaro@centralbank.co.in
CHANDIGARH	KARNAL	MANOJ KUMAR PATI	CM	9992904449	operkarnro@centralbank.co.in
CHANDIGARH	LUDHIANA	SANDIP WADHWA	CM	9982768600	operludhro@centralbank.co.in
CHANDIGARH	ROHTAK	RAMESH KATARIA	CM	8901508220	operrohtro@centralbank.co.in
CHANDIGARH	SHIMLA	PRADEEP SINGH	CM	9913296996	opershimro@centralbank.co.in
CHENNAI	CHENNAI	B V SRINIVASA RAO	CM	8885679231	operchenro@centralbank.co.in
CHENNAI	COIMBATORE	GOPALRAM MEGHWAL	CM	9983685884	cm1coimro@centralbank.co.in
CHENNAI	KOCHI	RAJESH M	CM	7506111590	opercochro@centralbank.co.in
CHENNAI	MADURAI	DIRENDRA KUMAR	CM	9004591831	cmopermaduro@centralbank.co.in
CHENNAI	THIRUVANTHAPURAM	DEEPAK KUMAR MEHTA	CM	7509632434	operthirro@centralbank.co.in
CHENNAI	TRICHY	ASHWANI PANKAJ	CM	9110126423	cm1tircro@centralbank.co.in
DELHI	DEHRADUN	VIMAL KUMAR	CM	9412143917	armdehrro@centralbank.co.in
DELHI	DELHI CENTRAL	VINOD BANSAL		9811539397	cmdelcro@centralbank.co.in
DELHI	DELHI-A	SHIPRA KAYA	CM	9431811418	cmoperdelaro@centralbank.co.in
DELHI	DELHI-B	RAKESH SHARMA	CM	9958484409	operdelbro@centralbank.co.in
DELHI	JAIPUR	BHUDDHI PRAKASH JATAV		7727871608	cmoperjaipro@centralbank.co.in
DELHI	JODHPUR	HINA KACHAWAHA	CM	9602097103	cmjodhro@centralbank.co.in
DELHI	KOTA	PREM SHANKAR SHARMA	CM	8109547450	operkotaro@centralbank.co.in
GUWAHATI	BARPETA	AMRENDRA YADAV		9004421373	drmbarpetaro@centralbank.co.in
GUWAHATI	GUWAHATI	SHRI NITESH KUMAR	CM	7587190751	cm4guwaro@centralbank.co.in
GUWAHATI	UPPER ASSAM	SUSHANTA KUMAR GHOSH	CM	7908913092	cmupparo@centralbank.co.in
HYDERABAD	BANGALORE	NAGARAJ HASYAGAR	CM	9538893712	cmoperbangro@centralbank.co.in
HYDERABAD	GUNTUR	RAJ SHEKHAR	CM	9505816140	cm3guntro@centralbank.co.in
HYDERABAD	HUBLI	MUDIT MANOHAR	CM	9538867546	cm3hublro@centralban.co.in
HYDERABAD	HYDERABAD	AMBADAS DWIVEDI	CM	6304903706	operhydero@centralbank.co.in
HYDERABAD	VIJAYAWADA	UMENDRA SINGH	CM	6304906605	cmvijaro@centralbank.co.in
HYDERABAD	VISAKHAPATNAM	ADIL RAHMAN	CM	6206786088	cm1visaro@centralbank.co.in
HYDERABAD	WARANGAL	CHANDRA SHEKHAR AZAD	CM	7317470172	cm2wararo@centralbank/co.in
KOLKATA	BANKURA	PRASHANT KUMAR	CM	7202932829	cmbankro@centralbank.co.in
KOLKATA	COOCH BEHAR	TANUSHREE SINGHLA	SM	7002379670	opercoocro@centralbank.co.in
KOLKATA	DURGAPUR	CHANDAN KUMAR	CM	8695624205	cmdurgro@centralbank.co.in
KOLKATA	JALPAIGURI	ROHIT PANNA	CM	9903675694	operjalpro@centralbank.co.in
KOLKATA	KOLKATA (N)	ANJAN ROY	CM	9432545495	operkolknro@centralbank.co.in
KOLKATA	KOLKATA (S)	RANJAN PRASAD SINHA	CM	9830070206	cm1kolksro@centralbank.co.in
KOLKATA	SILIGURI	DEBJIT SARKAR0	CM	8240432726	drmsiliro@centralbank.co.in
LUCKNOW	AGRA	SHRUTI AGRAWAL	CM	9336485295	operagraro@centralbank.co.in
LUCKNOW	AYODHYA	ALOK RANJAN SRIVASTAV	CM	8303714303	operayodro@centralbank.co.in
LUCKNOW	BAREILLY	SAPAN GOEL	CM	8303716059	operbarero@centralbank.co.in
LUCKNOW	DEORIA	RUPAK SHEKHAR PREM	CM	9336477646	cmoperdeorro@centralbank.co.in
LUCKNOW	ETAWAH	UMA SHANKAR	CM	8303714101	cmoperetawro@centralbank.co.in
LUCKNOW	GORAKHPUR	ROHIT NIGAM	CM	9336464095	opergoraro@centralbank.co.in
LUCKNOW	JHANSI	ANIL KUMAR	CM	8303716070	cm1jhanro@centralbank.co.in
LUCKNOW	KANPUR	SUSHIL KUMAR	CM	8795818605	operkanpro@centralbank.co.in
LUCKNOW	LUCKNOW	ARUN KUMAR	CM	8303713747	cmpersluckro@centralbank.co.in
LUCKNOW	MEERUT	VININ GARG	CM	9166622588	drmmeerrro@centralbank.co.in
LUCKNOW	VARANASI	SANJAY SINHA	CM	8957406891	cmvararo@centralbank.co.in
MMZO	MRO	KUMARI RITURAJ		9833723363	cmoprmro@centralbank.co.in
MMZO	MSRO	RAJEEV KUMAR	CM	9430238015	cmrecoverymsro@centralbank.co.in
MMZO	PANAJI	SUNIL NAYAK	CM	9423883499	cmpana@centralbank.co.in
MMZO	THANE	LATA GANESH	CM	8655783861	cmthanro@centralbank.co.in
PATNA	DARBHANGA	RAJEEV KUMAR	CM	9967639842	cmopergdarbro@centralbank.co.in
PATNA	DHANBAD	Y D MISHRA	CM	8010740576	cm2dhanro@centralbank.co.in
PATNA	GAYA	ABHISHEK KUMAR SINHA	CM	8197401733	cmopergaya@centralbank.co.in
PATNA	KATHIAR	KARNAIL SINGH	CM	9264291810	cm1katiro@centralbank.co.in
PATNA	MOTIHARI	R K PANDEY	CM	9264292122	cmopermotiro@centralbank.co.in
PATNA	MUZAFFARPUR	D P SINHA	CM	7002479155	cm1muzro@centralbank.co.in
PATNA	PATNA	SANJAY KUMAR SHARMA	CM	9955705399	cm2patnro@centralbank.co.in
PATNA	PURNEA	SHAHID AKHTAR	CM	8789108223	cm2purnro@centralbank.co.in
PATNA	RANCHI	PRASHAT DESHPANDE	AGM	9422654648	drmrancro@centralbank.co.in
PATNA	SIWAN	MANAS KERTHIKYE	CM	9264292099	oprsiwaro@centralbank.co.in
PUNE	AHMEDNAGAR	VIRENDRA TIWARI	CM	7310179092	cmopernagaro@centralbank.co.in
PUNE	AKOLA	ANURAG NIGAM	CM	9935524395	drmakol@centralbank.co.in
PUNE	AMARAVATI	SUNIL DOHARE	CM	9424431651	cm1amraro@centralbank.co.in
PUNE	AURANGABAD	CHANDAN KUMAR	CM	8554990418	operauraro@centralbank.co.in
PUNE	JALGAON	ABHISHEK NANDESHWAR	CM	9960352577	cmoperjalgro@centralbank.co.in
PUNE	NAGPUR	MD ARIF KHAN	CM	7262079444	cmnagpro@centralbabk.co.in
PUNE	NASIK	A K PANDEY	CM	7798986454	armnasiro@centralbank.co.in
PUNE	PUNE	UDAY SHANKAR	AGM	8544322697	drmpunero@centralbank.co.in
PUNE	SOLAPUR	P N CHOWDHARY	CM	9934209899	drmsolaro@centralbank.co.in
RAIPUR	AMBIKAPUR	NEERAJ GOSWAMI	CM	9616366260	cmambiro@centralbank.co.in
RAIPUR	BHUBANESHWAR	MIHIRA KANT TRIPATHI	CM	7381000131	operbhubro@centralbank.co.in
RAIPUR	RAIPUR	SHASHIBHUSHAN SHARMA	CM	8340101331	operraipro@centralbank.co.in
RAIPUR	SAMBALPUR	RANJAN KUMAR	CM	6370060729	opersambro@centralbanl.co.in

To lodge Complaint with Banking Ombudsman:
1) Website:https://cms[dot]rbi[dot]org[dot]in
2) Physical address of CRPC, Chandigarh as below:
Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017
3) RBI Contact Centre - 14448 (from any number)
PMJDY grievance redressal Email ID : pmjdy[dot]grievances[at]nic[dot]in