Cent PAY FAQ

Unified payment Interface (UPI) is a payments system platform developed by National Payments Corporation of India (NPCI). Here a customer can fetch and place all his/her accounts maintained with different banks and transact through these accounts. UPI facilitates money transfer between any two parties using a smart phone through a payment identifier like a combination of an account number and IFS Code or a virtual address.

UPI is providing additional benefits to IMPS in the following ways:

Provides the "Collect Money" option Single Android app for funds transfer using account of any bank participating in UPI Simplifies Merchant Payments Provides single click two factor authentication.

UPI is providing additional benefits to IMPS in the following ways:

Provides the "Collect Money" option

Single Android app for funds transfer using account of any bank participating in UPI

Simplifies Merchant Payments

Provides single click two factor authentication.

UPI is currently available only for Android smart phone and Apple users and is available on Play Store / app store . It would be made available for other platforms shortly.

Yes. You need to register on UPI and link your bank accounts before performing transactions.

Yes. You may use Central Bank of India UPI application even if you are not a Central Bank of India customer and add accounts maintained in other banks participating in UPI.

While registering for Central Bank of India UPI, please ensure you have following:

A smartphone with internet services

An operative bank account

The mobile number being registered with UPI must be linked to the bank account.

Active debit card relating to this account for creating UPI

PIN for transactions.

Currently, there are no charges for transactions done through UPI for P2P txns.

Click on “New User Registration” to verify the Mobile Number. An OTP (One Time Password) will be sent from your mobile for verification. The SMS should be sent from the mobile number registered with the bank accounts. In case of dual- SIM phones, please ensure the SMS is delivered from the mobile number registered with the bank (Please keep the registered SIM in the first slot). After your mobile number is verified, the New Registration screen is displayed. Fill in the required details. Create a six digit numeric password for logging into the application.

The different channels available for transferring funds using UPI are:

Transfer through Virtual ID

Account Number and IFSC combination

Mobile number and MMID combination

Collect / Pull money through virtual ID

After successfully registering with UPI, click on the "Add Bank Account" link. Choose your Bank from the menu; the Bank should be an existing UPI participant.

The reasons may be:

Your account may have become Inactive/Dormant.

The mobile number from which you are trying to log in may not be registered in your Account.

Your Bank is not a UPI participant.

You may not have a debit card linked to your bank account.

It might be that your mobile number is registered by mistake against the account number in question. Please contact the respective Bank whose account is visible.

As of now in Central Bank of India UPI:

Only Savings, Current Deposit and Overdraft accounts are visible.

The mode of operation should be Operating Singly/Either or Survivor/Anyone or Survivor.

Only those accounts that are linked to your debit card will be displayed.

A Virtual Address is created for your bank account which acts as a unique identifier that is to be used for performing transactions. For remitting money, you just need to enter the virtual address of the beneficiary. The beneficiary need not reveal account details as only their Virtual address is required for carrying out the transactions.

After successful addition of bank account and creation of virtual address, click on Set PIN for setting a PIN for transaction. This PIN would be required for authorizing transactions. An OTP would be delivered on the registered mobile number. You also need to enter the last 6 digits of your debit card and its expiry date. You can use Change PIN option to change the PIN required for transactions.

Using the debit card, you can set the UPI PIN only for the primary account linked to the card. To know the details of the primary account linked to the card, please contact your branch.

After adding bank account, generate the virtual address and set UPI PIN for authenticating transactions.

Click on "Pay".

If you choose to transact using Virtual Address, enter valid virtual address of the beneficiary. The beneficiary must be registered with UPI. If you choose to transact through IFSC and Bank Account number, enter the required details. This is useful where the beneficiary is not registered with UPI. To ask for money from friends, use the "Collect Money" option, enter the payer details and click "Collect Money" To approve collect money requests raised by friends, click the "Pending Approval" option.

Click on "Txn Status" to track the transactions. If you have any concerns, select the particular transaction and log the complaint by writing the relevant comment for it. You can further check its status from 'Complaint Status' menu.

Yes, one can use more than one UPI application on the same phone and link accounts of any Bank registered with UPI.

Yes. For a given bank account, up to ten virtual addresses can exist

Within a few minutes, the transaction amount would be refunded to your account. In case of any further issues, please log a complaint.

As of now, only domestic transactions are allowed.

In case of change in UPI app version / Handset / SIM, you need to re-register with the same process of mobile number verification and the virtual address will remain the same.

The UPI app authenticates your identity through mobile number. Get your mobile number blocked through your service provider in case of theft or loss. In addition, PIN would be required both for logging into the application and authorizing transactions. So the possibility of security breach is minimized. The PIN is not to be shared with anyone.