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Central Bank Of India

'Central Bank of India lives on people's faith and regards itself as the people's own bank' - Sir Sorabji Pochkhanawala At Central Bank of India, we are committed to creating an exceptional workplace experience that empowers our employees to achieve their full potential. Our employees are valued, respected and recognized for their proven performance and potential, and proudly call themselves ‘CENTRALITES’. C reating Commitment E mployee Engagement N on Traditional in approach T rust in Team Building R espect to Employee A gent of Change L earning Organization I ncentives for High Performance T ransformational Leadership E quity & Fair Play Our Employee Value Proposition is built on four pillars that reflect our core values and beliefs:

Credible Leadership: Legacy of Excellence and Integrity

Our bank is known for its unwavering integrity, transparency, and ethical conduct. We are led by visionary leaders who inspire us and guide us to achieve our goals. We take pride in our history and legacy of 112+ years, which are a testament to our commitment to excellence.

Established in 1911, Central Bank of India was the first Indian commercial bank which was wholly owned and managed by Indians. The establishment of the Bank was the ultimate realization of the dream of Sir Sorabji Pochkhanawala, founder of the Bank.

As a premier Public Sector Bank of the Country, we have a Pan-India presence through around 4500 branches, spread in all 28 States and in seven out of eight Union Territories.

Achievements of the Bank:

Quality Awards:

  1. “Utkarsh Purashkar/ Digital Utsav” by Ministry of Electronics & Information Technology, New Delhi for achieving the 1st highest percentage of digital payment transaction pan India.
  2. “Rajbhasha Shield” for excellent implementation of Rajbhasha Policy of Govt. of India.
  3. First Prize in ‘RBI Rajbhasha Shield’ Scheme.
  4. First Prize for excellent implementation of Official Language Policy of Govt. of India
  5. Three ‘First’ Prizes under ‘RBI Rajbhasha Shield Scheme’ for all three Linguistic Regions.
  6. “Rajbhasha Kirti Puraskaar” Second Prize for best implementation of Official Language Policy of Govt. Of India.
  7. “Banking Technology Award” for Best Technology Initiative for Financial Inclusion as Runner Up.
  8. Bank was awarded with “Excellence for RSETI Functioning”.
  9. Bank was awarded for Excellent SHG Credit Linkage.
  10. Bank received awards at CIMSME -MSME Banking Excellence Awards-2014.
  11. Bank awarded with “PMJDY Award for Excellence”.
  12. ‘Professional Excellence’ Award conferred on CMD by Rotary International District 3020.
  13. Bank won National recognition through SKOTCH Digital Inclusion Award under 3 categories viz., (i) Skill Development under NSDC Platform (ii) MAST (iii) Developing Youth Enterprise.
  14. “Best BFSI Company” Award by Business & Economy magazine.
  15. Bank was awarded with “Exemplary Brand Leader Award” for projecting excellent Brand image in the country by Indira Group of Institute, Pune.
  16. ‘Outstanding Leadership Award’ at the IPE BFSI Awards (Institute of Public Enterprise Banking Financial Services & Insurance) from Director IPE Hyderabad.

HR Awards

  1. ‘Golden Peacock HR Excellence Award’ From Institute of Directors (IOD), New Delhi, a Non-Profit professional Organization of high repute.
  2. Two Awards for ‘Best HR Strategies’ & ‘Innovation in Employee Retention Strategies’ conferred by Greentech Foundation.

ISO Certifications & Accreditations:

  1. Bank’s Apex Training College – Sir Sorabji Pochkhanawala Bankers’ Training College (C), Mumbai was accredited with ‘ISO 9001:2000’ Certification by an Agency of Global repute ie., International Certification Services Pvt Ltd for implementing the Quality Standards in Training & Development function.
  2. Got accreditation as second among all PSBs in Financing Tata Motors Booking Loans.
  3. Among top five Most Trusted Banks by a Survey conducted by AC Nielsen & Economic Times.
  4. Principal Banker for E-Shakti Project in Patna of Bihar Government.
  5. Principal Banker for Project ‘SUFI’ of Sikkim Government - for bridging Bharat and India.
  6. MOU entered into with Unique Identification Authority of India (UIDAI).
  7. Participated in National Seminar on Skilling India’s Youth Organized by American India Foundation (AIF) in collaboration with the National Skill Development Corporation (NSDC) and supported by the Bank in the presence of Former President of India, Dr. APJ Abdul Kalam.

Innovative Practices:

Career Progression: Enabling your growth with transparency

We are committed to fostering the growth and development of our employees by providing abundant opportunities for experience and advancement. Our career progression process is transparent and digitally managed, ensuring employees have a clear pathway for growth. We invest in comprehensive training and development programs to enhance their skills and support them in achieving their professional goals.

Our bank has transformed itself as a ‘Preferred Employer’ and a ‘Right Career Destination’ for many job aspirants who are dreaming to nurture their career as a ‘Banker.’ There are no limits to how high employees can climb within the organization. We value each individual as they are, recognizing their current abilities and potential.

Embark on your journey with us today and discover just how far you can go.

Bank’s training colleges across the country implementing the quality standards in Training & Development and nomination to external learning Institutes of high repute (eg.- IIM, NIBM, JBIMS)  We also prioritize nominations to renowned external learning institutes. Performance-driven overseas training opportunities are provided to our proven top performers. Additionally, our extensive e-learning platform offers over 100 e-lessons, further enhancing our employees' professional growth.

We also invest in strengthening the employees’ skills and capabilities by encouraging the employees to pursue external certifications on MOOC platforms like Coursera, Udemy,etc. Every employee is eligible for an annual allowance of Rs 60,000 for pursuing online certifications. Our bank also incentivizes the employees to appear for exams like JAIIB, CAIIB from IIBF. Employees appearing for these exams can claim reimbursement of the exam fee. Employees clearing these exams are entitled to receive salary increments.

Training Program for New Recruits:

Our comprehensive 2-year training program for new recruits combines classroom training and practical on-the-job learning. Upon joining, you will undergo a four phased rigorous classroom program, covering various functional areas such as Banking Operations, Retail Lending, International Banking, Agri Lending, MSME Finance, Corporate Credit, Forex, Risk, Audit, Digital Banking, and IT, a total of 10 weeks, spread across the 2 years. After each phase of classroom training, you will participate in a cross-functional rotational program, which will provide you with a well-rounded grooming for a successful career in banking, with opportunities to work in different branches and gain valuable experience.

Training Initiatives for all Employees:

Focus on Up-skilling & Re-Skilling of all Employees through increased training hours as well as additional avenues of learning. It also focuses on the avenues to close knowledge and skill gaps among employees as well as increase & develop their skills, knowledge & attitude for effective performance.

Special training initiatives taken during the year 2022-23 are furnished below:

  • Six Executives were nominated for Leadership Development Programme –AAROHAN 2023 being Conducted through McKinsey & Company by FSIB and IBA
  • Two Directors were nominated for Directors Development Programme being conducted through Financial Services Institutions Bureau.
  • Leadership Development Training conducted for all Scale IV & above Officers by IIM-A, IIM Indore, XLRI, ASCI and IIBF in collaboration with JBIMS
  • Fourteen Officers are undergoing “11th Advanced Management Programme (AMP) in Banking & Finance “conducted by Indian Institute of Banking & Finance (IIBF) in collaboration with Indian Institute of Management (IIM), Calcutta.
  • Digital Transformation Training provided to 421 IT Officers.
  • Leadership Training imparted to 359 Women SMs & Managers.
  • Officers in various scales who were nominated for specialized training programmes conducted by external training agencies like IIM, ASCI, NIBM, CAB, FEDAI, IIBF, CORDEX, SHRM, FIMMDA etc. are 2643.

Individual Development Plan:

We focus on providing training that addresses the specific capability-building needs of each employee at different stages of their career within the Bank. By exposing employees to various tasks and functions, we aim to enhance their satisfaction levels.

Job Families:

Shape your career in the domain that aligns with your interests and educational background. Through our job family tracks, you will have the opportunity to become future leaders, benefiting from transparent and predictable postings & Work Domain. This approach ensures optimal alignment and emphasizes business success across all functional areas comprising of horizontal as well as vertical growth.

Performance Appraisal:

Our performance appraisal process aims to evaluate our employees and strategically position them in roles that allow their skills, competencies, and capabilities to be maximized. This includes a comprehensive assessment that encompasses 360-degree feedback, Key Responsibility Area scores, progress discussions, and participation in leadership development programs.

To ensure fairness in performance appraisal, we have defined “peer sets” which include only those officers who are performing similar roles and are comparable. Employees will be evaluated based on their relative performance in their respective peer set.

Promotion Policy:

Our employee-friendly promotion policy, derived in compliance of various Government norms & industry best practices, offers a clear career trajectory for officers within the Bank, highlighting the transparency of the process and the criteria necessary for career advancement. This policy serves as a tool to promote deserving and talented officers to higher positions, supporting our goal of fostering professional growth and development. To reward high performance, the bank also has a fast-track promotion policy for high performing employees.

Transfer posting:

Our extensive presence across India, with approximately 4500 branches, provides employees with the opportunity to work closer to their preferred location. Moreover, our transfer posting policy takes into consideration employees' preferences, offering them choices for promotional postings. In line with government norms, the bank gives due consideration in postings, for female officer’s requests’, officers with disabilities as well as those who are caregivers for their dependents.

One-on-One Executive Coaching:

A role-specific leadership intervention aims to support executives in their journey towards positive leadership development. This program is specifically designed to enhance their reputation and equip them with the necessary skills to succeed at the highest level.

Mentorship:

Introduced to foster the ongoing growth and development of our employees. It serves as a platform for transferring knowledge and building the capabilities of both mentees and mentors. Through this journey, experienced officers provide guidance to other employees, assisting them in setting and achieving their goals, and enhancing their skills through informal, one-on-one conversations and various learning activities.

Internship:

We identify multiple internship opportunities across different departments of the Bank. Our internship program offers candidates a comprehensive understanding of the banking industry and practical knowledge specific to their preferred department, aligning with their educational specialization. Additionally, eligible candidates are provided with a stipend during the internship program. Also, the bank has adopted apprenticeship recruitment as a major skill development intervention to provide lager employment opportunities within the country.

Caring Culture: Empowering a people-centric culture

Our bank values diversity, equity and inclusion. We know that equal opportunities aren’t enough. People start from different places and circumstances. So, true inclusion and belonging requires equitable action. Equity isn’t just a nice-to-have, it’s a must-have. A focus on gender equity needs to be part of every society’s DNA and its critical to understand the difference between equity and equality. As of March 31, 2023, the Bank had a total of 30,770 employees, with women employees accounting for 25% of the workforce.

We foster a culture of teamwork and collaboration, where everyone feels valued and respected. We prioritize employee wellbeing and provide a supportive work environment that promotes work life balance.

Empowering people:

  1. Employee Engagement: HR Audit Survey to leverage the strengths of our bank and work on identified areas that need improvement.
  2. Employee Grievances & Suggestions: Dedicated channels for employees in the online HCMS portal for employee suggestions as well as expeditious resolution of staff grievances.
  3. International Women’s Day celebration for accelerating women’s equality.
  4. Prevention of Sexual Harassment (POSH): The Bank prohibits Sexual Harassment at workplace and has constituted Internal Complaint Committees at all administrative offices.
  5. Reservation Policy: The Bank meticulously follows the Reservation Policy for SCs/STs/OBCs/EWSs/PWDs prescribed by Government of India.
  6. Empowering PwD candidates: The Bank empowers differently abled employees by providing them with a conducive working environment free from any kind of discrimination, including fair promotion opportunities and other HR related processes.

 

Leave Policies:

Considering the overall well-being of employees, a very receptive leave policy is offered to employees; which includes 30 privilege leaves, 12 casual leaves and 30 sick leaves annually in addition to 6 months of maternity leave and 15 days of paternity leave

Sports persons can avail special leaves for training purposes or participating in tournaments. Winners in prominent sport tournaments are rewarded & given bank wide recognition.

Sabbaticals are great option if you want to take long leave for childcare, elderly care or even higher education, just chase your dream!

The bank grants extraordinary leaves to employees willing to pursue higher/professional education.

Fun work culture:

Various initiatives such as fun activity at work, celebrating special occasions, sports, cultural and recreational activities are regularly organized.

Compliments & Benefits: Recognizing and rewarding your contributions

Recognizing the immense value of our employees, we have developed a comprehensive employee benefits package aimed at attracting and retaining exceptional talent. We also have a range of recognition programs in place to acknowledge and appreciate outstanding performance and contributions to the bank's achievements. Through these programs, we ensure that every accomplishment is duly recognized, while providing tangible rewards to our top-performing employees.

Employee Benefits:

  1. Rent Free Accommodation: Employees are eligible for Bank’s owned accommodation facility which is available across major cities in India. Instead, they can also prefer accommodation of their choice within their entitlement and Place of posting.   

Bank has introduced rent reimbursement for clerical staff, a first in the industry. This initiative aims to provide quality residential accommodation to clerical staff during interstation transfers.

  1. Fuel and Transportation: Officers and clerks are given attractive fuel expenses reimbursement of maximum up to 45 liter a month to ease out their daily commutation on official duty. Branch managers receive additional fuel reimbursement for conveyance purposes. Employees not owning any vehicle are also eligible for monetary benefits in lieu of fuel reimbursement claims.   
  2. Furniture and Newspaper: Bank has taken utmost care for improving overall living experience of its employees by providing best in industry facilities of Furniture & fixtures purchase at Officers’ residence,  reimbursement of cost of Mobile Phone, Payment of Newspaper bills, Briefcase Cost for Officers etc.    
  3. Medical benefits and health checkup: Bank provides comprehensive medical Insurance policy and health check-up services to all its employees. Additionally, our staff at all Zonal Headquarters has access to medical facilities for their well-being. Additionally, Annual Medical aid is also granted for maximizing their health care efforts. 
  4. Employee Choice of Certification: Opportunity for all permanent staff members to choose their preferred certifications. Each employee can pursue up to five certifications.
  5. Holiday Homes and Transit Homes: Holiday Home and Transit Home for Bank employees and their family members are available in major tourist attraction cities and major metro cities in India.     
  6. Festival advances: Bank believes in festival happiness and to manifold the same, Bank grants interest free advances to its employees and grants Leave encashment facility on the eve of festival of their choice.
  7. Home Loan to Staff: Bank realizes its employees as its first customers who should be treated specially in terms of major financial assistance they aspire in their life. Staff can avail Home loans at very low interest & easy repayment terms and make their dream come true. 
  8. Vehicle Loan to staff: Bank also grants Car loans/ two wheeler loans/ Electric vehicles loan to its staff at very low & simple Interest with easy repayment terms. 
  9. Overdraft (OD) Facility: Bank allows employees to access additional funds for day to day financial needs and in case of emergency, provides them with greater financial flexibility and convenience.
  10. Recognizing Merit: The bank recognizes and promotes merit by offering scholarships to the accomplished children of our employees. Additionally, we provide reimbursement for examination fees.
  11. Staff welfare scheme: Bank runs several schemes viz. Health checkups, sports activity & recreations, Canteen subsidy and many more solely for the purpose of staff welfare and improves their life experience.     
  12. Post-Retirement Benefits: The bank helps the employee live a comfortable life post retirement and also impart special training, managing their post retirement life and financial discipline, investment opportunities, wealth creation etc.    

Rewards and Recognition:

  1. Performance Linked Incentive Pay
  2. Overseas training programs
  3. Letters of Appreciation
  4. Silver Jubilee Award to employees completing 25 years in bank service. 
  5. Memento to staff at retirement on reaching the age of superannuation.

In our pursuit of emerging as a preferred employer, we are strengthening our engagement with our workforce, encouraging them to embrace the latest technology and management practices. We are also embracing data-driven decision-making and preparing our employees to adapt to automation. Our focus will be on retaining our top performers while simultaneously building a strong talent pool for critical roles, ensuring a robust pipeline of skilled and satisfied professionals.

Come and be a part of Central Bank of India, where you can embark on a rewarding career that enables you to make a meaningful contribution to society. Our comprehensive offerings reflect our commitment to employee welfare and well-being, providing ample opportunities for career growth while nurturing the skills needed to thrive in today's competitive landscape.

Are you ready to become a CENTRALITE?

CLICK ON “CENTRALITE” to get to this page or show pop-up on same page

The following definition of the term ‘CENTRALITE’, a passionate name representing the ‘TEAM CENTRAL BANK’ truly portrays the Management’s philosophy towards its ‘People’ :

– Creating Commitment towards the Task
E – Employee Engagement for heralding a culture of ‘Most Preferred Employer’
N - Non-Traditional in approach towards – business & people
– Trust in Team Building
– Respect to Employee
– Agent of Change
– Learning Organization
I – Incentives for High Performance
T – Transformational Leadership
– Equity & Fair Play

The philosophy being followed for each of these themes are as under:

– Creating Commitment towards the Task:

We aim to align and empower employees to deliver the appropriate customer experience in a consistent fashion. These processes include, but are not limited to, internal communications, training support, leadership practices, reward & recognition programs, recruitment practices and sustainability factors. All these endeavors are aiming at to create a volition among the workforce towards the assigned tasks.

E– Employee Engagement for heralding a culture of ‘Most Preferred Employer’:

Our philosophy of “Employee Engagement” equates it with both Emotional as well as Transactional relationship of employees with our Bank. Only when employees are aligned with both the dimensions, they will be strongly motivated and optimistic about their work goals and will deliver superior performance to help the organization to achieve desired goals. Our Pan-India presence of more than 4300 branches gives opportunity to the employees to serve nearer their hometown and also gives choice for promotional posting. These endeavors are aiming at to make the Institution a Most Preferred Institution for the job aspirants.

N - Non-Traditional in approach towards – business & people:

Over a period, o graduated towards breakthrough innovation, and it has been ingrained in its culture to keep the Institution constantly on dynamic mode. We have been the flag bearers in changing the way banking has been done in India right from specialized industry best technology platform for serving clients to Benchmarked practices followed for Business delivery. Our employees have been aptly tuned to the same in terms of their skills, knowledge, and attitudes etc.

– Trust in Team Building:

Our employees are urged to work smarter and not just harder, in an effort to deliver the desired results. It is the joint efforts of the whole team that eventually decide the success or failure of a project. Team building helps to foster better and open communication between the employees themselves, as well as between the employees and the higher management. It goes a long way in improving professional relations, understanding and co-operation, and this is very much reflected in the quality of work being executed in the Bank. Hence, as a corporate philosophy, our Bank laid more thrust in building cordial relationships, cohesive well-knit Teams to have shared vision and collective efforts to achieve the common goals of the Institution.

– Respect to Employee:

Laying renewed focus on enhancing respect in our work environment is one of the strategies to support employees to feel valued. Respect can be demonstrated through verbal and non-verbal communication, our behavior, the choices we make and how we delegate responsibilities.
We believe in adopting ultimate moral attitude towards our juniors, peers, subordinates, and seniors and uphold an environment where everyone is treated equally and fairly.

– Agent of Change:

We believe in inculcating the entrepreneurial culture which rely on informal and personal networks. Advanced support mechanisms are in place which enhances coordination across different business verticals of our bank. It allows our employees to work through business dilemmas and come up with solutions that are thought provoking and meet the problems we may face in future. We inculcate a passion among our workforce to transform themselves as ‘Change Agents’ and Brand Ambassadors of our Bank thereby creating value to the Institution for its competitive advantage.

– Learning Organization:

We have evolved a progressive, contemporary Learning systems where the employees are kept constantly on learning mode with a passion and urge to learn new knowledge. Our learning systems are the role models for other peer banks and such systems start from ‘on-boarding’ of new employees and nomination to external learning Institutes of high repute. The Training in overseas has been made performance-driven and the proven performers are being provided with enough opportunities for overseas training. All these initiatives are aiming at to turn the Institution as ‘Learning Organization’, in pursuit of constant competition that is emerging in the banking space.

I – Incentives for High Performance:

We aim to ensure that all our people are appropriately remunerated and rewarded for high performance. Remuneration should be equitable and sufficiently competitive to attract, motivate and retain the best people. We also recognize the contribution of our people who provide excellent service to, or ensure the safety of, our customers or their colleagues. We have a variety of internal recognition programs and processes in terms of issuance of appreciation letters etc. to recognize the better work done/executed in addition to cash pay-outs in terms of performance-liked incentives in recognition of high performance.
We are regularly assessing our programs to determine whether they are hitting the value target of employees. This value is balanced against the rewards cost of the population’s changing needs for making positive impact on the minds

of our employees in terms of Bank’s investment in their personal and professional lives. These initiatives are aiming at to build and sustain a high-performance culture right across the Institution.
 

T – Transformational Leadership:

We believe in developing our leaders who can get people to change, to improve, and to be led. It involves assessing associates’ motives, satisfying their needs, and valuing them which in turn, make our Bank more successful by valuing its associates.

Our managers are being nurtured to provide the “additive” effect of Idealized influence, Inspirational motivation, Intellectual Stimulation & Individual consideration for pulling together the components to reach “performance beyond expectations.” The whole exercise is to transform the ‘Managers’ into ‘Leaders’ who should be more creative and developmental than focusing on maintenance roles.

– Equity & Fair Play:

We are an equal opportunity employer. ‘Equal employment opportunity’ refers to employment practices that are designed to enable existing and potential employees to compete on their merits for employment, promotions, transfers, training, and other employment related benefits, without reference to diversity traits such as gender, race and disability.